How to use Zoom to screen-share with Smart Futures support
If you are asked to join a Zoom call by Smart Futures support, the following information should be helpful if you are unfamiliar with Zoom.
1) Click on the link in the Zoom meeting invitation. This will be shared with you by the support team either by email or in a support ticket or chat. If you have not used Zoom before on your computer, you may need to install a small program or browser extension to allow Zoom to work.
2) Once you have joined the meeting, you should be presented with a screen like the screenshot below, which references some of the most commonly used options in Zoom.
1 - Mute/Unmute and Audio menu2 - Share screen button and options3 - Chat button
Mute/Unmute and Audio menu
Just click in the microphone icon to toggle mute on and off, or click on the arrow next to the microphone icon for additional audio options and settings.
If you are having trouble with the integrated computer audio, or if your computer doesn't have a microphone and/or speakers, you can connect to audio via telephone, too. Click on the arrow next to the microphone and then select Switch to Phone Audio.
You will be presented with a dial-in number, meeting ID, and participant ID to allow you to connect to the call.
Share screen button and options
Sometimes the best way to help our support team understand what is going on is for them to see your computer screen. Using Zoom, you can share your screen with the support specialist. If you are asked to share your screen, click on the Share icon. You'll be presented with some options for what to share. In most cases, selecting Screen is the best option because it will share everything on your screen, which is helpful in case you need to show different applications to the support specialist. Then click the Share button.
Chat button
If you're having trouble hearing or speaking to the support specialist, of if you need to send text information or links to them, you can use the Chat button in Zoom. This will open a chat window that will be visible to everyone in the call.
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