I am a student and cannot sign in.
Ask your teacher or counselor how you should be logging in to Smart Futures. There are different sign in options available for different schools and school districts, and your teacher should be able to tell you what process you should be using.
I am an instructor or coordinator and cannot sign in.
Submit a support ticket by emailing support@smartfutures.org and we will check on your school/district’s license and your account association. Please include your name, email address, and which school (and district, if relevant) you should have access to.
I am an instructor or coordinator and am getting a message that my school does not have a license.
Submit a support ticket by emailing support@smartfutures.org and we will check on your school/district’s license and your account association. Please include your name, email address, and which school (and district, if relevant) you should have access to.
I’m getting an error that my Clever account isn’t connected to a Smart Futures account.
Sometimes this happens if we haven’t received data to create your account, or if the data is incorrect. You can submit a support ticket by emailing support@smartfutures.org and giving the full name and your login method (Clever, Google SSO, etc.) Whenever possible, also sending a screenshot of the error you are receiving is extremely helpful.
My School/District uses Clever but I cannot log in with the Clever SSO.
Please submit a support ticket by emailing
support@smartfutures.org and give us your name, School and District, and your role in the district. Often we only get students and teachers with classes assigned to them in your SIS rostered to us. If you have a different role in your school/district, such as Counselor, Special Education Teacher, or Principal, you may not be sent to us through Clever and we would need to manually create an account for you.
I'm getting a message that says “We are not able to match your Gmail address to an existing account.”
This error means we don’t have your Google email address on your account, which could be because we were given an incorrect email address, or no email address at all. You can submit a support ticket by emailing support@smartfutures.org and give your full name and email address, and mention that you are getting this error. You can also reach out to your school/district IT department to make sure that we are being sent the correct email address for your account.
I don't see my school in the list of available schools.
- For Teachers and Coordinators - Schools are only listed if they have a current subscription for Smart Futures. If your school is not listed, you can check with your district administration to see if there is a current subscription, or contact invoices@smartfutures.org to verify.
- For Students - Ask your teacher if your school/school district has a license to use Smart Futures.
I am having a different issue signing in.
You can submit a support ticket by emailing support@smartfutures.org and giving the full name and your login method (Clever, Google SSO, etc.) Whenever possible, also sending a screenshot of the error you are receiving is extremely helpful.
Related: https://support.smartfutures.org/portal/en/kb/articles/how-to-save-a-screenshot-to-share-with-support